PRIVACY POLICY

This Privacy Policy explains how Lockery collects, uses, stores, and shares personal information when you visit our website, place an order, or contact us.

By using this site, you agree to the collection and use of information in line with this policy.

When you browse the site, we may collect technical information such as your browser type, device information, IP address, time zone, referral source, and how you interact with pages on the site.

When you place an order or attempt to place an order, we may collect personal information including your name, billing address, shipping address, email address, phone number, and order details.

Payment details are processed by our payment provider and are not stored directly by us unless expressly stated otherwise.

We use personal information to process orders, arrange shipping, send order confirmations, respond to enquiries, and provide customer support.

We may also use information to detect fraud, improve site performance, understand how the site is used, and communicate with you about your order or our products where appropriate.

We use third-party providers to operate parts of the site and fulfil customer transactions. Based on the current site setup, this includes services such as Stripe for payment processing and Resend for transactional emails.

We may also use hosting, analytics, infrastructure, or marketing providers from time to time. These providers may handle personal information only to the extent reasonably necessary to perform their services.

Each third-party provider operates under its own privacy practices, so we recommend reviewing their policies where relevant.

The site may use cookies, similar technologies, and server logs to support functionality, remember preferences, measure traffic, and improve performance.

You can usually control cookies through your browser settings, although disabling cookies may affect how parts of the site work.

If you contact us or subscribe to updates, we may use your information to respond to your enquiry or send relevant communications.

If we send marketing communications, you can opt out at any time using the unsubscribe link or by contacting us directly.

We keep personal information for as long as reasonably necessary to operate the business, fulfil orders, provide support, maintain records, and comply with legal obligations.

When information is no longer required, we take reasonable steps to delete it or de-identify it where appropriate.

We may share personal information with service providers involved in payments, email delivery, fulfilment, hosting, analytics, fraud prevention, and customer support.

We may also disclose information where required by law, to respond to lawful requests, or to protect our rights, customers, or business operations.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

No online transmission or storage method is completely secure, so we cannot guarantee absolute security.

Depending on applicable law, you may have rights to request access to personal information we hold about you, or ask us to correct it.

To make a privacy-related request, contact us using the details below.

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

The latest version will always appear on this page.

If you have questions about this Privacy Policy or would like to make a privacy-related request, contact us at info@lockery.com.au.

You can also contact us using the details on our Contact page.