RETURNS POLICY

If you change your mind, you can request a return within 14 days of delivery.

To start a return, email info@lockery.com.au with your order number and reason for return. We will reply with return instructions and a return authorisation before the item is sent back.

Once a return is authorised, the product must be sent back within 14 days of that approval.

Returned items must be in their original packaging and include all accessories, manuals, keys, and any included components.

Items must not be damaged, altered, or missing parts due to use, installation, or handling after delivery.

If a returned item is incomplete, damaged, or not in resalable condition, we may decline the return or reduce the refund to reflect the missing value or restoration cost.

For change-of-mind returns, return shipping costs are the customer's responsibility.

Shipping fees paid at checkout are not refundable unless required by Australian Consumer Law or the return is due to our error.

We recommend using tracked shipping, as returned items remain your responsibility until they are received by us.

We may refuse returns for items that have been installed, used in a way that affects resale condition, or returned without all original parts.

Gift cards, downloadable products, and custom or special-order items are not eligible for change-of-mind returns unless required by law.

Once your return is received, we will inspect it and let you know whether the refund has been approved.

If approved, refunds are processed back to your original payment method. Please allow up to 7 business days after approval for the refund to appear, depending on your bank or payment provider.

If your return does not meet the policy requirements, we may decline the refund or offer a partial refund where appropriate.

If your order arrives damaged, faulty, or incorrect, contact info@lockery.com.au as soon as possible with your order number and clear photos.

Where a product is faulty, not as described, or does not meet consumer guarantees, we will work with you on an appropriate remedy in line with Australian Consumer Law. This may include repair, replacement, or refund depending on the issue.

If you would like an exchange, contact us first so we can confirm availability and next steps.

Exchanges for faulty or damaged items will be handled as quickly as possible after assessment.

For all return and refund enquiries, contact info@lockery.com.au.

Please include your order number, full name, and any relevant photos or details so we can help faster.